Hotline Number


Sl No.

Support Center Name

Mobile No


01 Card Helpline 01847185001, 01847185002 223357207-11 Ext 256
02 BanglaPay Helpline 223357207-11 Ext 277

Central Customer Services and Complaint Cell


Sl No.


Designation Division email
01 Mr. M Shamsul Arefin
AMD (Head of Cell) Senior Management
02 Mr. Md. Nurul Azim
DMD Senior Management
03 Mr. A. K. M. Rashedul Hoque Chowdhury
DMD Senior Management & Head of General Service Division
04 Mr. Md. Abdullah SEVP Head of Legal Affairs & Recovery Division
05 Mr. Mohammad Asadul Haque SEVP Head of Treasury Division
06 Mr. Md. Masoodur Rahman SEVP Head of Internal Control and Compliance Division
07 Mr. Faisal Ahmed EVP Head of Human Resources Division
08 Mr. Asif Khan EVP Head of Corporate Banking Division
09 Mr. Md. Abdul Mannan EVP Head of Credit Division
10 Mr. Md. Mokaddess Ali EVP Head of Board Division
11 Mr. Md. Sharif Al Kashem EVP Head of Information and Communications Technology Division
12 Mr. Salahuddin Ahmed SVP Head of Banking Operations Division
13 Mr. Mannan Bapari (FCMA) SVP Head of Financial Administration Division
14 Mr. Mohammad Shafiul Azam SVP Head of Cards & Digital Financial Inclusion Division
15 Mr. Md. Majibur Rahman SVP Head of Anti Money Laundering Division
16 Mr. Md. Salah Uddin SVP Head of Credit Administration Division
17 Mr. Md. Nahiduzzaman Khan AVP Head of ISS, MIS & CIB
18 Mr. Md Feroj Chowdhury FAVP Head of Agent Banking Division


Online Complaint Form

Branch Name: Complaining Date: 29-09-2022
Name of Complainer:
Complainer Type:
Existing Customer of SBAC Non-Existing Customer of SBAC
A/C No. (If Existing Customer of SBAC):
Phone No: Mobile No:
E-mail ID:
Complaining Product/Service
Deposit Loan & Advance
Online Banking ATM-Booth
Others (Please mention)
Nature of Complaint:
Account not opened/closed Amount Not Credited
Card/Pin not Working Misplaced Cheque at branch
Request not processed Delay to disbursal
Others (Be specify): 
Brief Details of Complaint:
Desired Outcome:
Suggestions to Avoid Problem:
Please Enter Captcha Text:

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